and Conditions apply to all transactions made with JH Motorsports, Inc. (JHM)
whether they are placed through JHMotorsports.com or with one of our Sales and
Customer Service Associates over the phone. By completing your transaction you
are agreeing to these Terms and Conditions. Customers placing their order
through JHMotorsports.com will electronically accept these Term and
Conditions. Customers placing orders over the phone, through email, or by
using the JHMotorsports.com Collections Page will either accept these Terms and
Conditions verbally or by reading an electronic version, depending on the choice of the customer.
Communications from the JH Motorsports, Inc. Sales and Customer
Service Team in the form of Quote Emails or Order Confirmation Invoice Emails
have a link to this page for review. These Terms and Conditions are subject to
change without notice, so please re-read them prior to each order you place
Our goal at JH Motorsports, Inc. (JHM) is to make sure that the customer is
completely satisfied with the part(s) that they ordered. All orders placed on JHMotorsports.com
or over the phone with our Sales and Customer Service Associates are subject to the following policies.
WHAT TO DO FIRST: Email or call JHM with any concerns or questions to see if we can help you in your
specific situation without having to return, cancel or exchange item(s). Read all the policies below, fill out
an RMA form and then email it to JHM to begin the RMA process. Please reference your invoice # in the subject line.
RMA FORM REQUIRED FOR ALL RETURNS, CANCELLATIONS AND EXCHANGES: All items cancelled or shipped back to
JHM must be accompanied by a RMA form.
Download the RMA form HERE.
Item(s) must be sent to our address and the label should be addressed as follows:
JH Motorsports, Inc.
Order#: [your order number]
14150 S. Harlan Rd
Lathrop, CA 95330 USA
Your Order number must be visible on the outside of the package to allow for proper
processing. Also make sure you enclose a copy of the filled out RMA
form. Failure to follow the procedure above may result in a loss of product or
delay your refund. ANY return sent to JHM without an RMA form will not be
processed. All authorized return merchandise must be new, unused, and in its original as received packaging,
and must also include all hardware and documentation and a RMA must be fully filled out and sent back with the item(s).
Items that have been installed, damaged in any way or do not have original packaging will not be accepted. All returns
must be received by JHM within 15 calendar days after the RMA number has been issued. The RMA does not imply a replacement
or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and
insured by the customer.
RETURNS: Within 15 calendar days of the date of receipt of your item(s), we offer returns for any reason.
The date of receipt is the delivered date provided by the shipping company your package was delivered by. ALL returned
items are subject to a 20% restocking fee, limitations listed below and all RMA requirements above. The 20% restocking
fee can be waived if the customer chooses store credit instead of a refund. Customer is responsible for all shipping
charges for all returns. Please contact a Sales and Customer Service Associate before sending anything back to JHM.
(See above under WHAT TO DO FIRST and RMA FORM REQUIRED …)
EXCHANGES: Within 15 calendar days of the date of receipt of your item(s), we offer exchanges for any reason.
The date of receipt is the delivered date provided by the shipping company your package was delivered by. ALL exchanged
items are subject to limitations listed below and all RMA requirements listed above. Customer is responsible for all
shipping charges for all exchanges. Please contact a Sales and Customer Service Associate before sending anything back to
JHM. (See above under WHAT TO DO FIRST and RMA FORM REQUIRED …)
CANCELLATIONS: Prior to your order shipping we offer cancellations for any reason (with exception of special order
or custom items). ALL cancellations are subject to a 10% cancellation fee (to cover possible card fees and administrative
costs), limitations listed below and all RMA requirements listed above. The 10% cancellation fee can be waived if the
customer chooses store credit instead of a refund. Please contact a Sales and Customer Service Associate before sending anything
back to JHM. (See above under WHAT TO DO FIRST and RMA FORM REQUIRED …)
SOFTWARE: Any software returns will be accompanied by a $55 labor fee to reverse the flash or
$110 labor fee to reverse a solder on chip and must be done within 30 days NO EXCEPTIONS. The full value of the
software will be credited minus applicable labor fees.
REFUSED SHIPMENTS OR RETURNED SHIPMENTS: Any refused shipments sent back to JHM does not constitute the right
to a refund, exchange or credit. Any returned shipments due to ANY addressing issues caused by addresses provided by the
customer will result in any additional shipping fees being the responsibility of the customer. It is the responsibility
of the customer to make all arrangements with JHM for refused shipments as per our policies in this section. Customer
will be charged freight expenses associated with the refused shipment as well as a 15% restocking fee on all shipped products.
NOTE FOR ALL RETURNS: No refunds, or exchanges on ANY electronic components (sensors, injectors, ECUs, etc.).
No cancellations, refunds, or exchanges on special order items or custom order item(s) are accepted. All item(s) shipped
back to JHM by the customer need to be insured (in case of loss or damage) and we recommend the customer to get a tracking
number to track the shipment. JHM is not responsible or liable for ANY damage caused to parts being returned while in transit
due to the following but not limited to: Poor packaging, damage not covered for any reason by shipping company, damage caused
during packaging process. It is the customer’s responsibility that any item(s) returned to JHM must be in new resalable condition
with no damage. Any insurance claims due to damage caused in transit is the responsibility of the customer and no RMA will be
processed until parts are received in new resalable condition or JHM is paid out by an insurance claim filed by the customer.
JHM branded cores and tool rentals must be returned within 45
days of original purchase date to be eligible for a full refund of the core charge or rental deposit. JHM branded cores and rentals received
46 to 90 days after purchase will be issued a store credit for the full amount
of the core charge or rental deposit. Cores received 91 days after purchase or later will not
receive a refund or store credit do the fact we normally would have purchased more to replenish
stock to better serve future orders. With that being said, we do run short on supply of some cores from time to
time and may be open to buying back or issuing store credit for cores at a
discounted rate. Please contact us at sales@JHMotorsports.com for information on your specific
Non JHM-branded cores must be returned within 25 days of the original purchase date.
Non-JHM branded cores that come in a branded box (i.e.: Bosch Remanufactured
Alternators) must be returned in their original box (if shipped to customer in
a branded box, see note below). If branded cores are not returned in their original, branded
box, no refund will be issued.
JHM “Piggie Pipe” cores are subject to inspection for damage. Damages will be
repaired to return the core to resalable condition. Labor and materials costs for
these repairs will be deducted from the core return fee at the discretion of
JHM. These damages include, but are not limited to: flex coupler damage in the
form of rust or the result of the flex couplers dragging on the ground, bent or
dented pipes, etc). Furthermore any “Piggie Pipe” core with a damaged main cat
will receive no credit back for that half of the core. NOTE: Whenever one flex coupler is requiring replacement we
repair both in order to keep consistency with our product for future customers.
JHM Modified Intake Manifold / Throttle Body cores are subject to inspection for damage.
The B6-B7 intake manifolds are cast in a material that does not respond well to harsh weather and snow conditions.
Some manifolds can bubble and start to fall apart. This is noticeable on the outside of the actual
intake manifold (usually on the top). If you see any bubbling from the metal under the paint please be advised
in some cases the manifold will not be able to be resold in our core program and NO core refund will occur.
Most of the bubbling manifolds are prone to falling
apart to the point that you it can create a vacuum leak due to a pin hole (or worse) or even just fall apart during the cleaning process
of the intake manifold for our core program. Also be advised some manifolds are exhibiting internal cracks and warped
sealing surfaces due to improper installation or torque. Last but not least if your flap has seized we can fix this in most
cases with little or no core deduction. We must fix the flap and do not remove it because the flap system is an important
part of the B6-B7 S4 intake manifold for it to produce excellent torque below 4000 rpm and good horsepower above 5000 rpm.
Thus we keep it because our modified manifold further enhances these features so we ensure the flap system is fully functional as part of our modification process.
All other cores and rentals are subject to inspection for damage as well. The details of those inspections are unique to
the given part and most of the time set forth by the NON JHM core supplier (example a Bosch remanufactured alternator). Most cores we receive are
acceptable and generally only physical damage during the uninstall or shipping back would prohibit a core refund.
Each case is unique and when an issue does arise we do our best for our customer and only decline a core refund in extreme cases. For Example
when we do NOT receive our core credit back from a NON JHM supplier (example Bosch) or the condition of the core is so bad it is 100% unusable
we cannot offer a core return credit of any kind.
NOTE: Our Shipping Department will sometimes re-box these cores depending on the packaging
needs of your specific order. If you do not receive a branded box for your
core, do not be concerned. We do our best to catalog these boxes and keep them
to prevent our customers from losing them and forfeiting their refund.
All Core returns must be accompanied by a RMA form.
Download the RMA form HERE. Cores should be
sent to our address and the label should be addressed as follows:
Order#: [your order number]
14150 S. Harlan Rd
Lathrop, CA 95330 USA
Order number must be visible on the outside of the package to allow for proper
return processing. Also make sure you enclose a copy of the filled out RMA
form. Failure to follow the procedure above may result in a loss of product or
delay your refund. Core returns sent to JHM without an RMA form will not be
The risk of loss and title for all merchandise
ordered on JHMotorsports.com or through a JH Motorsports, Inc. (JHM) Sales and
Customer Service Associate passes to the customer when the merchandise is given
to the shipping carrier (the day it ships). It is up to the customer to verify
the contents of their order within 5 days of receipt of the package.
If you receive an item that is damaged, notify JHM immediately. Do not discard
any of the box, packing material, or broken items. We will do everything we can to work with the Shipping
Company on your behalf to rectify the situation. Once JHM is made aware of a
damaged part(s), we must submit a claim with the Shipping Company and wait for
them to make a decision regarding the damage claim. The Shipping Company may
require pictures of the damaged items and the packing materials and may – at
their discretion – send out a representative to your delivery address to inspect
the damaged items and packing materials. Again, please DO NOT discard any of the
box, packing material, or damaged items. If you discard any packaging or the
box prior to your claim be paid, you run the risk of having to pay for replacement
product(s) out of your own pocket. Without all the original packing material
some carriers will automatically deny your claim on the grounds of insufficient
packing material used. Therefore you will assume all responsibility for replacing
the damaged parts.
The entire claim process can take up to several weeks to complete (check with
your selected Shipping Company for the exact time frame). We are unable to send
our replacement items until the claim is approved or a payment is made for replacement
parts. We will issue a refund to your account promptly upon receiving reimbursement
from the shipper.
NOTE: If you placed your order with a JHM Wholesaler, they will need to complete
the Damage Claim process for the parts they ordered on your behalf.
NOTE for Deliveries to Canada: JHM does not ship to
Canada via FedEx Ground or UPS Ground due to excessive brokerage fees charged
by these shipping companies on top of standard duties imposed by the Canadian
government. This ultimately makes Ground shipping cost more than air methods. To
protect our customers we have turned these shipping options off in our store.
It is best that you select ANY of the air methods from FedEx, UPS, DHL or USPS.
JHM does not ship via USPS on orders over $300 due to flaws in the USPS
shipping insurance program. This is for the protection of the customer and
for JHM. Tracking information for USPS is sometimes unreliable and may not
work at all until the package arrives. Furthermore, USPS will not consider
a package shipped to a domestic or international address lost for at least
30 days. For this reason JHM will not respond to any inquiries about an order
shipped via USPS that has not arrived or hasn’t shown up in tracking sent via
USPS for the first 30 days after we ship. For shipments sent to APO addresses,
USPS will not consider a package lost for 90 days. Please keep this in mind
before selecting this shipping method. For international orders sent via USPS,
be aware that once USPS hands the package over to your country’s postal service
we are no longer able to access the shipment. At this point it is up to the
customer to work with their local postal service to locate the package. If a
package becomes lost at this point, it can take up to 6 months to get our money
back from USPS to issue a refund.
the intention of JH Motorsports, Inc. (JHM) to sell only quality products. We
offer a 12 month warranty against defects in workmanship or materials on
products manufactured by JHM, not extending to normal wear and tear or misuse.
We offer the same warranty on products we resell manufactured by third party companies
(unless otherwise specified on the product page of such item). Products not
manufactured by us shall have a warranty based on what the manufacturer of that
specific product offers. You must provide us with a copy of your invoice
as proof of purchase along with proof of the defect. This may include, but is
not limited to: a detailed description of symptoms, pictures of the installed
item(s), and/or videos of the defect.
not responsible for shipping costs associated with warranty claims. The
customer is responsible for covering shipping costs to and from JHM, even in
the event that the part is warrantied or deemed defective by JHM and replaced.
only replace or repair warranty items, no refunds will be given. JHM will
inspect and/or test all products prior to a warranty claim adjustment. The
testing and inspection process can take up to 6 weeks to perform. Simply
returning the product to JHM does not guarantee a warranty claim. You must obtain a Return Merchandise
Authorization (RMA) number from one of our Sales and Customer Service Associates
prior to any return. All products we offer are warrantied to be free from
defects prior to installation. Any modification or improper use of our
products voids this warranty. This warranty does not cover installation,
removal, or re-installation of warrantied or replacement products. JHM shall
be the final arbitrator in interpreting the extent and remedy of warranty.
dealing with rubber mounts and suspension components, small cracks that do not
affect function or performance are not covered under warranty. These cracks
are normal with any rubber bushing, especially one subject to shear, tension,
or compression forces. Rubber settles and compresses over time, and small
cracks or "wrinkles" are normal and do not affect the performance or
reliability of the part. Our warranty will cover failure of parts including
torn bushings that no longer function under shear, no longer maintain alignment
settings, or create excessive slop or movement beyond the normal design
tolerances of the parts.
provided by JHM are non-transferrable and available to the original purchaser
only. In certain cases, we can provide solutions for parts bought used or
“second-hand”. Please contact us so we provide you with a reasonable and fair
JH Motorsports accepts all major credit cards including: Visa, MasterCard,
Discover, and AmericanExpress. For certain orders placed with AmericanExpress,
additional verification may be required before your order is shipped.
We have very strong credit card fraud prevention measures in place on our
website and through our Credit Card Processing Merchant. If you are having
trouble placing your transaction through our website, especially if you are
an international customer, it may be because your bank does not store the proper
type of information required to match up with the Address Verification Service
of our Credit Card Merchant. In these situations, sometimes PayPal will work
as a valid payment method. If you continue to have problems, please contact us
so we can verify your credit card information against the Address Verification
Service of our credit card merchant.
JH Motorsports also accepts payment via PayPal through our website. PayPal
provides a great means for customers to pay merchants for goods quickly while
allowing both parties to be protected from fraud. PayPal calls this Buyer and
Seller Protection. In order to help merchants comply with these protections,
PayPal has laid out three different levels of protected transactions: Fully
Eligible, Partially Eligible, and Not Eligible.
JH Motorsports will ship items paid for from a Fully Eligible transaction as
soon as parts are available.
For orders paid for with a Partially Eligible transaction, JH Motorsports will
only ship to the address on your PayPal account using a delivery method that
requires a signature to be delivered and we may wait 24 – 48 hours to ship the order.
Finally, JH Motorsports will not ship any orders that are paid for by a Not
Eligible Transaction until we can contact the seller and further verify the
payment method with PayPal. These orders may be subject to a delay of 48 – 72 hours.
PayPal has very strict requirements on which type of transactions fall into each
these categories and they are not able to be modified by JH Motorsports once the
transaction is received. There are certain steps that you can take as a PayPal
account holder to further verify your information with PayPal and increase the
strength of your transaction capabilities. Please contact PayPal for this information.
Motorsports, Inc. (JHM) and its partners or affiliates shall not be liable for
any consequential, incidental and contingent damages arising from, but not limited
to, the sale, transportation, installation, use, or repair of its products. The
customer shall be responsible for selecting a reputable installer familiar with
the installation of performance aftermarket parts. It is also recommended that
your shop carries current liability insurance to cover any damage that may
arise through installation of JHM products on your vehicle. JHM’s listing and/or
verbal recommendation of facilities shall not constitute grounds for any
liability. Notwithstanding any other provision of this agreement, JHM’s
maximum combined liability shall be limited to the payments made by the customer
under this agreement for the specific product that caused the alleged damages.
Motorsports, Inc. (JHM) strives to provide accurate product, pricing, and
stocking information. Due to the fact that we stock 1000s of items, often
times getting the same item from several different suppliers, we cannot confirm
the final price or availability of an item until after an order has been
received. In the event that an item is listed at an incorrect price, with
incorrect product information, or listed at the incorrect stocking level, JHM
will make every effort to notify you of this discrepancy as soon as possible.
item is listed at the incorrect price, we will place your order on hold and
contact you for information on how you would like to proceed with your order.
item is out of stock, you will be notified within 24 hours of placing your
order with an estimated time of when your ordered item(s) will be back in stock
and/or ready to ship. We will do our best to “partial ship” orders that
contain a combination of in-stock and out-of-stock items but will do so at our
discretion. In certain situations, the customer may be responsible for additional
will make every effort to meet the specified demands of our customers when
speaking to our Sales and Customer Service Associates on the phone, through
email, or other electronic means. If you need parts from your order within a
certain time frame, let us know. We will do our best to verify stocking levels
and help select a shipping method that meets your needs. Unless specifically
mentioned by a JHM Sales and Customer Service Associate that an item is in
stock and will ship right away, shipping delays that are the result of an item
being out of stock shall not constitute grounds for a refund.
that are listed as “On Backorder” after an order is received by JHM or as
stated by a Sales and Customer Service Associate will be shipped as soon as
they become available. In order to secure the soonest available part, an order
may require pre-payment. Backordered items that are paid for first will
receive product first. If you have any questions regarding the status of an
order or the availability of parts, please do not hesitate to contact us.
and availability are subject to change without notice.
and horsepower claims are subjective and accurate based on the equipment we
use. We are not responsible for inaccuracies as compared to customer’s
individual results due to such variables with scale calibration and/or dynamometer
performance parts sold on JHMotorsports.com are intended for off-road use only.
special order items must be paid for in full, in advance of an order being
processed. Special order items are not eligible for return and are
non-refundable. Special order items include, but are not limited to: JHM Shift
Knobs, JHM Shift Knob Race Extensions, JHM Custom Pedals by SRP, JHM Exhaust
components (Longtube headers, downpipes, cat-backs), JH Motorsports Modified Intake
Manifolds, any “made-to-order” item with a fabrication lead-time or custom
powder coating (color you select for FMIC piping, manifolds, or any other parts
with a color selection made), any item not listed on our website ordered on
your behalf, any item with customizable options, or any other item listed on
the website as a Special Order Item.
payments are made in USD. Foreign currency equivalent is determined by your
creditor or bank and may include surcharges. Shipping charges and any special
handling charges will be added to the total. All duties and taxes applicable on
the purchase are the responsibility of the customer. You shall keep a proof of
your payment of duties and taxes and provide us with a copy when requested. You
hereby grant the right to JH Motorsports, Inc. to charge any unpaid duties and
taxes presented to us by the shipper on your behalf. This includes, but is not
limited to a flat $30 processing fee.
If you receive a package that appears to have been opened and/or resealed
please note that your Customs Bureau has most likely opened your shipment as
part of the normal inspection process. If parts appear to have been damaged
or are missing, please refer to the Shipping and Delivery, Damaged Items Section
above and contact JH Motorsports, Inc. immediately.
equipment is sold under the presumption that the purchaser will use it in
accordance with applicable federal and state laws. Parts should be used in a
manner that is safe and shall discontinue its use as conditions warrant. JH
Motorsports, Inc. (JHM) recommends that the installation of mechanical or
electrical parts be performed by qualified, trained professionals. Improperly
installed products may lead to unsafe and unreliable conditions. Equipment
shall never be installed or used in a manner where it may interfere with safety
equipment. Do not install parts in the path of the airbag system or that hinder
the function of seat belts. JHM products can be broken when excessive force is
applied or disassembled. Components can become loose from vibration or heat.
Motorsports, Inc. (JHM) does not imply that your new car warranty will remain
in effect after installing parts purchased from JHM. However, several Federal
statutes are in place to protect you. You can read about them at: http://www.sema.org
Motorsports, Inc. (JHM) is available via phone at (209) 968-0077 or via email
at sales@JHMotorsports.com Monday thru Friday
from 9:00am to 6:00pm, Pacific Time. JHM highly recommends professional
installation by a qualified automotive technician or electrician if
applicable. Please review support documentation included with your order or
available on the JHM Product Page for your order. Please contact us to find
out if we offer support documentation if you have not received it and it is not
available on our website or on our YouTube page at http://www.youtube.com/JHMotorsportsInc. Phone support
assumes basic installer knowledge and courteous communication. Rude,
insulting, or belligerent callers will not be engaged. We reserve the right to
refuse phone support in these scenarios.
Motorsports, Inc. (JHM) agrees to provide all reasonable methods to resolve any
disputes or discrepancies. The customer agrees to contact us within 48 hours of
any dispute. The customer also acknowledges and agrees that as the Authorized
User or the Cardholder you will not initiate any chargeback or claim procedure
with our Merchant Bank or your creditor without obtaining a special
confirmation number from us to verify that you provided us with the opportunity
to resolve the claim or dispute, even if we were unable to provide a
Motorsports, Inc. (JHM) sells valuable merchandise provided by 3rd party
vendors for the benefit of our customers. Such items may be shipped from a
different warehousing location and may arrive in a separate package.
Availability of such items may be limited and items may be backordered from
time to time. Please contact our Sales and Customer Service Associates if you
fail to receive such items in a timely manner. The policy for shipping damages
on these products or services is the same as above.
There may be certain orders
that we are unable to accept and must cancel. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason. Some situations that
may result in your order being canceled include limitations on quantities
available for purchase, inaccuracies or errors in product or pricing
information, or problems identified by our Accounting and Fraud Avoidance Department.
We may also require additional verifications or information before accepting
any order. We will contact you if all or any portion of your order is cancelled
or if additional information is required to accept your order. If your order is
cancelled due to a refusal to process the order on behalf of JH Motorsports,
Inc. after your credit card has been charged, we will issue a credit to your
credit card in the amount of the charge.
JH Motorsports Inc. (JHM) does
not store any credit card information in our database, it is only relayed to
our merchant account provider via Secure Socket Layer (SSL) and immediately
purged from the system. As part of our dedication to your protection, we have measures
in place for the site that constantly monitor, track, and document attempts to
access any area of our website. In secure areas of our site, we have
countermeasures in place that will prevent your un-authorized access and track
your IP address. Users are prohibited from violating or attempting to violate
the security of the Site, including, without limitation, (a) accessing data not
intended for such user or logging onto a server or an account which the user is
not authorized to access; (b) attempting to probe, scan or test the
vulnerability of a system or network or to breach security or authentication
measures without proper authorization; (c) attempting to interfere with service
to any user, host or network, including, without limitation, via means of
submitting a virus to the Site, overloading, "flooding,"
"spamming," "mailbombing" or "crashing;" (d) sending
unsolicited email, including promotions and/or advertising of products or
services; or (e) forging any TCP/IP packet header or any part of the header
information in any email or newsgroup posting.
Violations of system or
network security may result in civil or criminal prosecution. You agree not to
use any device, software, or routine to interfere or attempt to interfere with
the proper working of this Site or any activity being conducted on this site.
You agree, further, not to use or attempt to use any engine, software, tool,
agent or other device or mechanism (including without limitation browsers,
spiders, robots, avatars or intelligent agents) to navigate or search this Site
other than the search engine and search agents available from JHMotorsports.com
on this Site and other than generally available third party web browsers (e.g.,
Chrome, Netscape Navigator, Firefox, Safari, Abra, Microsoft
Explorer, Yahoo!, bing, etc…).
This Site and all its
Contents are intended solely for personal and non-commercial use. You may
download or copy the Contents and other downloadable materials displayed on the
Site, our facebook page, or our YouTube page for your personal use only. No
right, title, or interest in any downloaded materials or software is transferred
to you as a result of any such downloading or copying. You may not reproduce
(except as noted above), publish, transmit, distribute, display, modify, create
derivative works from, sell or participate in any sale of or exploit in any
way, in whole or in part, any of the Contents, the Site or any related
JH Motorsports is not affiliated with or endorsed by Audi AG, Audi of America, Volkswagen AG, or Volkswagen of American or any other car company mentioned or whose logos are displayed in these web pages or our store. Audi®, Quattro®, Avant®, A4®, S4®, A6®, RS4®, RS6®, Allroad®, TT®, and Tiptronic® are trademarks of Audi AG. Volkswagen®, VW®, Golf®, Jetta®, Passat® and Beetle® are trademarks of Volkswagen AG. While we try to keep everything current, JH Motorsports is not responsible for errors in pricing on this web site. All prices are in US Dollars.
Some of these modifications and or parts are intended for off-road use only and may violate Federal or your State emissions standards. Also, end user assumes all risk with product performance and installation. JH Motorsports is not responsible for any bodily or mechanical harm, etc. as a result of use or misuse of any products.